interactive Order Status Portal (iOSP)

for your customers

Real-time visibility to your customers’ outstanding orders

Looking to take your customer experience to the next level?

Do your clients have autonomous access to order status without you being involved?

How much time each day does your customer service team spend informing clients on an order status?

Are you aware that a single phone call could potentially lead to several interactions within your organisation that can cost you time and money?

Your customers don’t like being left in the dark. 

About the interactive Order Status Enquiry Portal 

The Pacific Commerce Order Status Portal is a web application that integrates your ERP system via your Pacific Commerce EDI Exchange.

Your customers can access documentation and view the status of their orders in real-time. This portal significantly decreases customer service resources as your customers now have 24x7 access to their order status and a history of available documentation in real-time.

This portal is tailored specifically to your corporate branding and can interactively serve all EDI data to authorised users via a secure login that utilises advanced technology and security policies to keep their and your documentation safe. They can access as they want when they want, and without your staff being involved.


Typical Process without online portal

Features

Online Data Access

This portal can be accessed online via any web browser on any smart device.

Customisable and Scalable

Use your branding and look and feel to give your clients a seamless experience. We can also scale up and down as much as you like depending on trade volumes.

Powerful Searching

Records are retained as long or as little as you want and users have access to powerful searching functionality.

Security

This portal is built on the intention of data security. We implement all security measures we want to ensure all data is safe and secure.

Benefits

Developed & Hosted in Australia

We take the securing of your data seriously. That’s why everything is done within our borders.

Reducing Overheads

Resources can be reallocated to more pressing tasks.

Streamlined Productivity

No longer do your Customer Service team need to spend time over the phone with customers draining your resources.

Enhanced Relationships

Improve procurement time frames and enhance trading relationships.

Accessible by everyone

Your customer service team may not be available 24x7, but this portal is always online.

Speak with an expert

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