interactive Order Status Portal (iOSP)
for your customers
Real-time visibility to your customers’ outstanding orders
Looking to take your customer experience to the next level?
Do your clients have autonomous access to order status without you being involved?
How much time each day does your customer service team spend informing clients on an order status?
Are you aware that a single phone call could potentially lead to several interactions within your organisation that can cost you time and money?
Your customers don’t like being left in the dark.
About the interactive Order Status Enquiry Portal
The Pacific Commerce Order Status Portal is a web application that integrates your ERP system via your Pacific Commerce EDI Exchange.
Your customers can access documentation and view the status of their orders in real-time. This portal significantly decreases customer service resources as your customers now have 24x7 access to their order status and a history of available documentation in real-time.
This portal is tailored specifically to your corporate branding and can interactively serve all EDI data to authorised users via a secure login that utilises advanced technology and security policies to keep their and your documentation safe. They can access as they want when they want, and without your staff being involved.
Online Data Access
Customisable and Scalable
Use your branding and look and feel to give your clients a seamless experience. We can also scale up and down as much as you like depending on trade volumes.
Developed & Hosted in Australia
Accessible by everyone
Speak with an expert
Please fill out the form below and one of our friendly consultants will call you back